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Amir Kassaei on the Power of Friendship in Communication

Verschenen in: YouTube

St. Gallen Symposium, May 2011:

Interesting interview with Amir Kassaei, Chief Creative Office of DDB Worldwide, on the Power of Advocacy 
customer management services    
Too often we underestimate the power of a touch, a smile, a kind word, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.
Leo Buscaglia