Nicolette Wuring

Nicolette is the founder of Customer Managament Services.

I was raised with the concept of CARE as the basis for successful entrepreneurship. In my nearly twenty years in business, on the client side of small and large organizations, and as an advisor, I have observed the transformation of the customer-facing side of organizations from strictly operationally driven to companies recognizing the strategic value of serving customers. Large companies are increasingly suffering from the often too large distance to 'the operation' and 'the customer'. A distance that is not an easy one to bridge. Helping people and organizations bridge the distance; connect with each other; with their customers; to interconnect; create meaningful environments, is what makes my life meaningful. Reintroducing the human factor. People are at the core of every company, employees and customers the "hidden asset". Creating environments that encourage and nurture ‘moral will’ and ‘moral skill’, so that employees bring their full potential as human beings to the job; feel valued and respected; feel and show sincere attention and commitment. Environments where people generally feel happy. Being a guide to people and organizations on their journey makes me happy. And our customers, because yes, a company is in business to make money, and that’s how you make money in the 21st century.

Emma Vink

In 2010 Emma graduates at the Dutch University for Humanistics in the subject op critical organization and intervention studies. Her education focuses on meaning and humanization of and in organizations. Emma brings a wealth of knowledge and business experience to the table, as well as being a good representative of the Generation Y (born after 1980). With her sharp and critical mind and attitude and her eye for detail, she is the ideal ‘devil’s advocate’, inviting people to reflect upon each possible scenario, to get to the optimal scenario. Doing justice to all involved and creating space for multiple voices is what drives her.

Isabella Helmer

Isabella brings more than 25 years of executive level business experience in a variety of environments and industries, from start-ups to Fortune-500 companies. Responsible for operations up to 1200 employees and 4 million customers, she always made the (business) case for ‘the human factor’ where employees and customers are concerned, with a vision ahead of its time, showing a lot of guts, when necessary swimming against the current. She pioneered successfully combining meaningful work environments and business and financial results. Isabella, like no other, is able to bring things back to the dimensions of an operation and the people who live and work there, giving customers the feeling that they care; make customers feel their emotional involvement and commitment; adding empathy, moving beyond logic and engaging emotion and intuition.