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13/04/10
Revival of Universal Values in Business
06/04/10
CallCenterWorld 2010
01/04/10
Two recommendations in January-February 2010 edition of Harvard Business Review:
31/03/10
Seth Godin interview: Forget CRM; lead your customer tribe instead

(C x E) A = R: Care times Execution, multiplied by Advocacy, equals Results.
Nicolette Wuring

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